1. Our 30-Day Happiness Guarantee

At Classic Kicks Hub, we want you to be completely delighted with every stride. If the silhouette, color, arch support, or sizing does not meet your expectations, you may request a return or exchange within 30 calendar days of receiving your delivery.

2. Eligibility Criteria for Returns

To ensure smooth processing and maintain hygiene standards across our inventory, returned footwear must meet the following guidelines:

• Unworn Condition: Footwear must show no signs of outdoor wear, dirt, tread scuffs, creases, or fabric stains. We recommend trying on your shoes indoors on clean, carpeted surfaces.
• Original Packaging: Shoes must be returned inside their original, undamaged brand shoebox along with protective wraps, extra laces, and attached product tags.
• Proof of Purchase: An order confirmation number, receipt, or original customer email address associated with classickickshub.com.

3. Non-Returnable Items

For hygiene and regulatory reasons, the following categories cannot be returned:

• Clearance or final-sale promotional items explicitly marked "Final Sale".
• Gift cards and electronic store vouchers.
• Worn personal wear accessories (such as opened blister-pack athletic socks or custom insoles).

4. How to Initiate a Return or Size Exchange

Returning an item is quick and straightforward:

1. Submit Your Request: Email our returns department at support@classickickshub.com with your Order Number, item name, and reason for return or desired replacement size.
2. Receive Return Authorization: Our support desk will review your submission within 24 hours and issue a Return Merchandise Authorization (RMA) along with designated local return warehouse instructions.
3. Package Securely: Pack the shoes in their original box and place that box inside a protective shipping mailer or carton. Do not affix shipping labels directly onto the shoe packaging itself.
4. Dispatch & Share Tracking: Ship the parcel using a trackable courier service and email the tracking number back to support so our warehouse can expedite intake.

5. Return Shipping Costs

If the return or exchange arises from our error (e.g., defective manufacturing, damaged sole molding, or incorrect size/model dispatched), Classic Kicks Hub assumes full responsibility and will provide a prepaid return label or issue a full replacement at zero additional expense.

For preference returns (such as personal change of mind or buyer ordering the wrong size despite our provided size charts), the customer covers the return shipping postage to our designated regional logistics depot.

6. Refund Method & Processing Timelines

Once your returned parcel is scanned and inspected at our receiving facility (typically taking 2–3 business days), we will trigger your refund.

Funds are reversed directly to the original payment method utilized during checkout (Visa, MasterCard, American Express, Apple Pay, or PayPal). Please allow 3 to 5 business days for your card issuer or banking institution to post the balance to your statement. Initial shipping charges on orders under $49 ($5.00) are non-refundable.

7. Defective, Damaged, or Incorrect Pairs

Every pair leaves our workshop having undergone strict quality testing. In the rare event you receive a flawed or incorrect shoe, please contact us within 7 business days of delivery with clear photographs illustrating the issue. We will swiftly send a brand new pair or issue a 100% refund without requiring you to jump through hoops.

8. Need Assistance?

Reach our dedicated customer concierge team anytime at support@classickickshub.com.